Roles and Responsibilities:
– Providing service delivery to the required service levels
– Providing reactive support for customers of the service, and to introduce measures to reduce reactive work.
– Providing proactive support, through effective capacity planning and change management.
– Handling escalations from customers/other teams, about technical issues.
– Configuration and administration of large scale global and regional SAP systems.
– Plan, execute and follow up SAP projects under your responsibility
TECHNICAL SKILLS
– At least 9 years of hands-on experience in SAP Basis Administration, with 4-5 year Java Administration, HANA Administration, Database Administration or OS Administration
– Strong troubleshooting, analytical, problem- solving, and conceptual skills
– Strong customer focus and management of client expectations
– Excellent oral and written communication skills
– Excellent teamwork skills
– Can work with minimum supervision.
Candidates with the following skills will be at an added advantage:
– SAP Basis experience on release 6 and above
– SAP experience on any of the following NetWeaver technologies:
– SAP Basis Netweaver Administration
– Business Warehouse / Business Intelligence
– Enterprise Portal Administration/ SAP Workplace
– SAP Exchange Infrastructure (SAP PI) Administration / SAP Business Connector
– SAP J2EE 7.0, 7.1 & 7.2 CE, 7.3 and higher
– SAP Solution Manager operations (MOPZ,RCA, Managed system configurations)
– Trex Administration
– Hands-on experience with Oracle release upgrade as well as fix pack upgrades
– Oracle Administration tasks like backup, restore/recovery, data file management.